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Refund Policy
At Zeemart, customer satisfaction is our top priority. We aim to provide you with the best shopping experience. If, for any reason, you are not fully satisfied with your purchase, we are here to assist you with our Refund and Return Policy.
1. Return Policy (15 Days)
- You have 15 days from the date of delivery to return your product. To initiate a return, please ensure the following:
- The product is in unused, unopened, and resellable condition.
- The product is in its original packaging with all the tags, labels, and accessories intact.
- The return request must be made within 15 days from the delivery date.
2. Non-Returnable Products
Certain products are non-returnable, including but not limited to:
- Personal hygiene products (e.g., skincare, haircare, cosmetics).
- Products marked as non-returnable on the product page.
- Customized or personalized items.
3. Return Process
To request a return, please follow these steps:
- Contact Us: Reach out to our customer support team via email at [Your Email Address] or call us at [Your Phone Number] within 15 days of receiving your order.
- Return Authorization: Our team will provide you with a Return Authorization and instructions on how to send back the product.
- Return Shipping: The return shipping fee will be the responsibility of the customer, unless the product is defective or damaged upon arrival.
- Inspection: Once the returned product reaches our warehouse, it will be inspected to ensure it meets the return criteria.
4. Refund Process
- After the returned item is inspected and accepted, the refund will be processed to the original payment method.
- Processing Time: Refunds may take 5-7 business days to reflect in your account, depending on your payment method or bank processing times.
- Partial Refunds: If the product is returned in a used or damaged condition, a partial refund may be issued.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately within 48 hours of delivery. We will arrange for a return and offer you a full refund or replacement at no extra charge.
6. Exchanges
Currently, we do not offer direct exchanges. If you would like to exchange a product, please return the original item and place a new order for the desired item.
7. Cancellations
- Orders can be canceled only before they are shipped. If you wish to cancel your order, please contact us as soon as possible.
- Once an order is shipped, it cannot be canceled, but you can initiate a return once the product is delivered.
8. Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, please feel free to reach out to our customer service team:
- Email: [Your email address]
- Phone: [Your phone number]